March 30 
1.30pm to 2.15pm SA / 2.00pm to 2.45pm NSW, VIC, ACT, TAS / 12.30pm to 1.15pm NT / 1.00pm to 1.45pm QLD / 11.00am to 11.45am WA

AUDIENCE: Company Directors, C-Suite and Aged Care Executives
PRESENTER: James Saunders from Pride Living


Most Providers offer services at no cost that fall outside of Specified Care and Services requirements.

With 60% of the industry operating in deficit, it is vital residents contribute towards the cost of these services.

Introducing an Additional Services program allows you to remain relevant in an increasing consumer-directed market and financially sustainable. Unfortunately, as we saw in the BUPA case, you can get it wrong.

This session provides insights into a successful additional services program.



For over 30 years James has been a leader in the aged care industry working to ensure providers maximise their operations and profitability.

As former CEO of a well-regarded aged care group, he has genuine insight into all aspects of aged care operations and is called upon by company directors, CEO’s and senior aged care managers to provide strategic advice, particularly in respect of revenue maximisation, workforce analysis, change management, property development, service commissioning and in assisting to build effective management teams. As a strong advocate for the aged care industry he has held positions on several industry bodies and working groups including LASA and the NSW-ACT Nursing and Management Advisory Committee (NAMPAC).

To register online, please click the Eventbrite link below (charges apply) or download the PDF document, and email to