Buddy Training – How To Conduct Effective and Helpful Introductory Shifts For New Staff

This workshop will guide organisations to provide an excellent induction to new staff members and improve the experience of the people they support.

Who should attend:

• Managers / Team leaders
• People and Culture / Learning and Development / Training staff
• Experienced staff who could have a role in influencing new or junior staff

Workshop Agenda:

• Recommended step by step process for preparing and conducting buddy shifts
• Providing evidence of meeting Industry Standards
• Importance of knowing key policies, procedures, and documentation requirements to guide new staff to meet organisational expectation
• Understanding scope of practice and role boundaries to protect staff, clients, and the organisation
• Building rapport to improve the client experience
• Maintaining privacy and confidentiality to prevent complaints
• Evaluation of buddy shifts to support continuous improvement
• Problem solving common scenarios