Tuesday 3 December

9.30am to 12.30pm SA | 10am to 1pm VIC, ACT, TAS, NSW | 9am to 12pm QLD | 8.30am to 11.30am NT | 7am to 10am WA

AUDIENCE:

Managers, Coordinators and Team Leaders in Aged and Disability Services responsible for complaint management systems and leading complaint investigation processes

PRESENTER: Michele Moreau from Preventing Harm Initiative
LOCATION: Online – Zoom

Learn how to successfully implement a complaints management system to improve outcomes and meet quality standards

This workshop will simplify requirements and guide you through the essential components of a complaint management system to ensure complaints are documented, investigated and result in improved outcomes.

 Course outcomes:

  • Learn how to create a culture that welcomes complaints as a learning and improvement opportunity
  • Know best practice complaint response, investigation and open disclosure processes, including complaints from the Aged Care Quality & Safety Commission, or the NDIS Commission
  • Understand complaint management documentation to demonstrate effective risk management and continuous improvement
  • Learn how to monitor and analyse complaint data to improve care and services
  • Practice case study to apply what you have learned
  • Comprehensively assess your complaints management system against Aged Care and NDIS quality standards
  • Improve your complaint management and investigation documentation

    To register online, please click the link below (charges apply) or download the PDF document, and email to enquiry@acia.asn.au.