Wednesday 17 May

1.30pm to 3.30pm SA, NT | 2.00pm to 4.00pm VIC, NSW, ACT, TAS, QLD | 12.00pm to 2.00pm WA


CEO’s, Executive Managers, Quality Coordinators, Case Managers, Community Service Managers and Coordinators 

PRESENTER: Glen Sorensen – Managing Director of Age Communications
LOCATION: Online – Zoom

How do you know if you are hitting the mark if you don’t get useful and strong feedback from your clients?

Quality reviews seek input from clients on their experiences against the Aged Care Quality Standards.  This feedback should provide input into continuous quality improvement. 

Effective support strategies should make a difference to a client’s function or wellbeing.  This, in turn, builds in wellness reporting. 

This 2-hour session covers some simple strategies and tools providers can use to get meaningful information on the difference they are making to clients’ lives. 

About the presenter
Glen Sorensen is the Managing Director of Age Communications, the company he founded in 1988. He has worked for over 35 years in the aged care industry with all levels of government, private sector, home care and residential care providers.

He has worked extensively in the aged care sector as a consultant, researcher, resource developer, facilitator and trainer.

Glen is the author of two books, When I’m 64 and Options for the Ageing: The Complete Guide to the Support and Care of Older People. 

To register online, please click the Eventbrite link below (charges apply) or download the PDF document, and email to