June 23 and 30 @ 1pm to 2.30pm ACST | 1.30pm to 3pm AEST | 11.30am to 1pm AWST (BOTH DAYS)

AUDIENCE: Case Managers, Registered Nurses, Team Leaders, Quality Coordinators in Home Care and Commonwealth Home Support Programme (CHSP), Care Managers
PRESENTER: Glen Sorensen from Age Communications
LOCATION: Zoom – Online

In recent years there has been an increasing emphasis on the rights of older people accessing aged care. This has gained pace since 1 July 2019 when a new sector-wide Charter of Aged Care Rights and new Aged Care Quality Standards came into effect. All aged care services and facilities offering government subsidised aged care and support are required to demonstrate that they are meeting the requirements of the standards and upholding the rights of consumers.

Getting it Right – Consumer Rights in Aged Care is a series of two, 1.5 hour, on-line sessions that explore in depth the link between each consumer right, the Aged Care Quality Standards and the accepted recommendations of the Royal Commission into Aged Care Quality and Safety.

  • What does this mean for agency policies and procedures?
  • What evidence clearly demonstrates a focus on consumer rights?

Each participant will receive a Rights Audit Tool.

* This course and process was successfully piloted in 2021 with both CHSP and Home Care Package providers.

About the presenter

Glen Sorensen founded Age Communications in 1988 after 10 years in the community services industry as a service provider, academic and government officer. Since then, Glen has worked with all levels of government across Australia, large and small non-government agencies and the private sector. He has worked extensively in the aged care sector as a consultant, researcher, resource developer, facilitator and trainer.

 Glen is the author of When I’m 64 and Options for the Ageing: the complete guide to support and care of older people. He is the writer and presenter for the Walk the Person-Centred Talk DVD resource on engaging consumers in person centred approaches. He is accredited in the MASK-ED ™ (KRS Simulation) technique, a high-fidelity simulation experience where the educator uses silicone props to bring the client into the training room. He is also accredited to deliver the Easy Moves for Active Ageing (EMAA) program for older people. He is a specialist in the areas of wellness and time–limited reablement.

To register online, please click the Eventbrite link below (charges apply) or download the PDF document, and email to enquiry@acia.asn.au