Thursday 11 April

1.00pm to 2.30pm SA, NT | 1.30pm to 3.00pm VIC, NSW, ACT, TAS, QLD | 11.30am to 1pm WA


Direct care and support staff who report incidents in Aged or Disability services

PRESENTER: Donny Raets from Preventing Harm Initiative
LOCATION: Online – Zoom

This course will teach you to successfully report and respond to incidents to improve outcomes for staff, services, and the people you support.

Part 1: e-learning – self-paced online learning module 

Duration: 45 minutes

  • Be able to identify what an incident is
  • Know what information about an incident to report and why it is important
  • Learn the importance of providing factual and accurate information
  • Be aware of how to respond to incidents and what actions to take
  • Know how to meet the Quality Standard requirements about incident reporting

* You will receive the e-learning invite from phi-online prior to the workshop training

Part 2: Instructor led training via Zoom

Duration: 1.5 hours
Pre-requisite: Completed Part 1 e-learning module

  • Use the knowledge gained from Part 1 to write an incident report
  • Practice writing case studies to improve your skills

To register online, please click the link below (charges apply) or download the PDF document, and email to