November 18 @ 10am to 12pm SA, 10.30am to 12.30pm VIC, NSW, TAS, ACT, 9am to 11am NT, 9.30am to 11.30am QLD, 7.30am to 9.30am WA

PRESENTER: Australian Catholic University


If there was ever a time to understand and apply systems practice and systems thinking, it’s now. The challenges of leadership and decision making across the aged care industry are increasingly complex through the multitude of diverse impacts initiated by disruptions like the pandemic and regulation changes, affecting every aspect of care.

As such, a framework for critical decision-making has formed the core of this workshop.

Operating in silos and only paying attention to a few stakeholders leads to vulnerability. Aged care organisations operate in an ecosystem – a disruption to one sector or set of activities ripples to others.

Organisations with connected stakeholder and partner orientations are best able to survive and transcend crises, because they can plan together, gain local knowledge from each other, and draw on good will to grow sustainably.

A global pandemic clarifies

organisational interest in contributing to solving “common good” problems, such as the adequacy of the public health system.

This workshop presents introductory principles of systemic thinking, providing aged care teams with a starting point from which to consider the many challenges they face.


  • Key topics covered in this workshop include:
  • how systemic thinking makes a difference in aged care service delivery and institutional management
  • mapping the relationships between core functions to create a coherent and efficient project and organisation
  • collecting diverse experiential knowledge to emerge new innovative insights.


  • Successful completion of this workshop, supported by practicing the skills in your workplace, will enable you to:
  • understand the value of being able to apply systems thinking to everyday complex situations at the individual and collective levels of work
  • use diverse stakeholder experiential knowledge to leverage improvement in processes and problem situations
  • identify and manage relationships within the organisation that make its performance more than the sum of its parts.


This exceptional workshop is a rigorous, practical program grounded in best practice and backed by research. It is ideal for front line staff, program coordinators, administration team members and aged care facility managers.

To register online, please click the Eventbrite link below (charges apply) or email