August 26 @ 10am – 12pm ACST / 10.30am – 12.30pm AEST / 8.30am to 10.30am AWST


This course is ideal for front line staff, program coordinators, administration team members and aged care facility managers.

PRESENTER: Your facilitator is a change practitioner and academic who develops systemic thinking principles and practices to assist organisations, governments, and communities to address their transformational goals, to improve productivity, relevance and alignment in a changing world. He is one of the world’s most experienced Systemic practitioners and is globally recognised for his work
LOCATION: Online Virtual Classroom


If there was ever a time to understand and apply systems practice and systems thinking, it’s now. The challenges of leadership and decision making across the aged care industry are increasingly complex through the multitude of diverse impacts initiated by disruptions like the pandemic and regulation changes, affecting every aspect of operations.

As such, a framework for critical decision-making has formed the core of this course.

Operating in silos and only paying attention to a few stakeholders leads to vulnerability. Aged care organisations operate in an ecosystem, a disruption to one sector or set of activities ripples to others.

Organisations with connected stakeholder and partner orientations are best able to survive and transcend crises, because they can plan together, gain local knowledge from each other, and draw on good will to grow sustainably.

A global pandemic clarifies

organisational interest in contributing to solving “Common Good” problems, such as the adequacy of the public health system, disparities in rural and remote communities, availability of emergency child care, universal broadband access, or educating people in life skills such as resiliency and innovation alongside technology skills.


Key topics covered in this course include:

  • how systemic thinking makes a difference in aged care service delivery and institutional management
  • mapping the relationships between core functions to create a coherent and efficient project and organisation
  • collecting diverse experiential knowledge to emerge new innovative insights.


Successful completion of this course will enable you to:

  • understand the value of being able to apply systems thinking to everyday complex situations at the individual and collective levels of work.
  • use diverse stakeholder experiential knowledge to leverage improvement in processes and problem situations
  • identify and manage the relationships within the organisation that make its performance more than the sum of its parts.


To register online, please click the Eventbrite link below (charges apply) or download the PDF document, and email to