Recap of Service Agreements – CHSP and Home Care

Under the new Aged Care ACT 2024, It is a condition of registration that you enter into a service agreement, on or before the Start Day.  The Aged Care Quality and Safety Commission (ACQSC) is now significantly more active and detailed in auditing service agreements.

Service agreements are now treated as core consumer‑rights evidence, not just paperwork. And it is part of a structural change in regulation driven by:

• The Aged Care Act 2024 (commenced 1 Nov 2025),
• The strengthened Aged Care Quality Standards, and
• A risk‑based, proactive audit model.

In the webinar we will explore:

• Recap of Service Agreements – Support at Home (Home Care) and CHSP
• Co-contributions
• Price List issues
• What auditors are specifically checking in service agreements
• Emerging trends and what providers should be doing to mitigate risks
• Q&A

Anita Courtney, Aged Care and Home Care Principle, Russell Kennedy Lawyers

Anita is a leading lawyer in aged care who focuses on delivering quality and practical advice to her clients. She assists aged care providers in both home care and residential care to comply with their responsibilities under the Aged Care Act 1997 and its Principles including the Aged Care Quality Standards as well as other relevant laws. Anita regularly assists with responses to the Department of Health and the Aged Care Quality and Safety Commission and has represented providers in the AAT and Federal Court. She also advises on retirement village and disability legislation, manages complex complaints and guardianship matters, and delivers training across the sector. Anita was named Melbourne’s “Lawyer of the Year” in Retirement Villages and Senior Living Law (2025) and has been recognised in Best Lawyers for Health & Aged Care Law since 2020.

Johanna Heaven, Senior Associate Russell Kennedy Lawyers

Johanna practices in the areas of administrative law, litigation, regulatory compliance and risk management, with a focus on health, government and aged care. She assists aged care providers in both home care and residential care to comply with their responsibilities under the Aged Care Act 1997 and its Principles and assists aged care providers in responding to the Aged Care Quality and Safety Commission. Johanna also represents clients in coronial inquests and Royal Commissions.