How to achieve a financially sustainable business model in the Support at Home Program – Focusing on CHSP

In the recent announcement by the Australian Government, the Commonwealth Home Support Programme (CHSP) will follow a staged approach and transition to the new Support at Home Program  no earlier than 1 July 2027.

On 1 July 2025 Support at Home program replaces Home Care Packages (HCP) and Short-term Restorative Care (STRC). This transition will be an important lesson for CHSP providers to follow as part of their business transformation activities to operate under the revised registration categories in the Support at Home program aimed at avoiding disruptions for CHSP clients.

Furthermore, in July 2027, single service provider model will change to a multiple service provider model, creating greater competition in the market place.

In this  presentation delivered by the StewartBrown, specialists in Aged Care and Disability Services, we will explore:

•  financial viability for CHSP providers in the Support at Home Program
• identify cost drivers and how to set up and manage individualised client budgets 
• understanding and setting Key financial indicators and key performance indicators in the Support at Home Program
• pool funding and opportunities to design innovative service models
• business strategies to achieve financially sustainable Support at Home Program business model
• What providers should be doing right now