How to achieve a financially sustainable business model in the Support at Home Program (Focusing on Home Care Packages)

On 1 July 2025 Support at Home program replaces Home Care Packages (HCP) and Short-term Restorative Care (STRC) with a new funding model. 

As part of the recent announcements released by the Department of Health and Aged Care, under the new Support at Home Program home care clients will have the ability to pool their budgets together with their service providers aimed at establishing cost effective support services locally.

On 1 July 2025, participants will have a single provider however the single service provider model will change to a multiple service provider model, creating greater competition in the marketplace on July 2027.

In this presentation delivered by the StewartBrown, specialists in Aged Care and Disability Services, we will explore: 

•  financial viability for home care providers in the Support at Home Program
• identify cost drivers and how to set up and manage individualised client budgets 
• understanding and setting Key financial indicators and key performance indicators in the Support at Home Program
• pool funding and opportunities to design innovative service models
• business strategies to achieve financially sustainable Support at Home Program business model
• What providers should be doing right now

The StewartBrown Aged Care Financial Performance Survey (ACFPS) incorporates detailed financial and supporting data from over 1,100 residential Aged Care Homes and over 500 Home Care programmes across Australia. The quarterly survey is the largest benchmark within the aged care sector and gives invaluable insights into the trends and drivers of financial performance at the sector level, and at the individual home or programme level.