Steering your Interactions with the Aged Care Quality and Safety Commission

Join seasoned professional Mark Sheldon-Stemm as he discusses his no-nonsense approach to navigating the regulatory environment. Gain insights from his extensive experience across various sectors and learn how to assert control over your interactions with the Commission effectively.

In this session, we will explore:

• How to ensure the Quality and Safety Commission upholds its promises
• Effective strategies for managing on-site audits
• Best practices for responding to complaints from the Commission
• Proactive approaches when challenging the Commission’s decisions

Pathways Towards:

• Contesting the Commission’s assessments and perspectives
• Achieving tangible outcomes from complaints about the Commission’s conduct
• Strategies that can work for you – playing the long game

About Mark Sheldon-Stemm:

Mark Sheldon-Stemm has dedicated over 30 years to the not-for-profit sector, influencing areas such as Aged Care, Health, and Education through his visionary foresight and leadership. As a Futurist, Mark applies a unique skill set to anticipate and navigate future challenges, positioning organisations for early success in evolving landscapes.